Terms and Conditions – Azonkoy Travel

Last Updated: November 11, 2025

These Terms and Conditions govern the relationship between Azonkoy Travel Agency (“Azonkoy”, “we”, “our”) and the customer (“you”, “the traveler”).
By booking a trip with Azonkoy, you acknowledge that you have read, understood, and agreed to the following terms.

1. Reservations and Payments

Initial Deposit

To confirm a reservation, a non-refundable deposit is required per traveler.
This deposit covers administrative costs, trip planning, and the reservation of exclusive services such as entrance tickets, permits, flights, and accommodations.

Final Payment

The remaining balance must be paid 60 days before the trip begins.
If payment is not received by the due date, Azonkoy reserves the right to cancel the reservation, notifying the client in advance.

Machu Picchu Tickets

Once purchased, Machu Picchu entrance tickets are non-transferable, non-refundable, and cannot be changed, in accordance with the official regulations of the Cusco Department of Culture.
If a trip is canceled or modified, the cost of these tickets will not be refunded.

Last-Minute Reservations

For bookings made within 30 days of the travel date, full payment is required at the time of reservation. These bookings are non-refundable.

Payment Methods

• Bank transfer in U.S. dollars (the client must cover all bank fees).

• Payment details will be provided in the official invoice.

2. Cancellation and Refund Policy

Cancellations by the Client

All cancellations must be made in writing via email.
The following conditions will apply based on the cancellation date:

• More than 60 days before the trip: Refund of the total amount paid, minus the initial deposit and any non-refundable expenses.

• Between 60 and 30 days before the trip: Refund of 50% of the total amount paid (minus the deposit and non-refundable expenses).

• Less than 30 days before the trip: No refunds will be issued.

Cancellations by Azonkoy

If Azonkoy must cancel a trip due to circumstances beyond its control (such as natural disasters, political unrest, pandemics, or unforeseen logistical issues), the client will receive a refund of all payments made, minus non-refundable expenses already incurred.

Refunds Subject to Provider Policies

Certain services — such as train tickets, flights, hotels, or archaeological site permits — are governed by the cancellation policies of their respective providers.
Any refund request will therefore be subject to the provider’s conditions, which may include penalties or non-refundable charges.
Azonkoy cannot be held responsible if a provider denies a change or refund.

3. Modifications and Itinerary Changes

Client-Requested Modifications

Changes requested before the trip are subject to availability and may incur additional costs.
Once the trip has begun, any modification will depend on local availability, and no refunds will be issued for unused services.

Modifications by Azonkoy

Azonkoy reserves the right to modify itineraries for reasons of safety, weather, or logistical necessity — always maintaining the quality and integrity of the travel experience.

4. Traveler Responsibilities

• Documentation: It is the traveler’s responsibility to hold a valid passport, visa, and any required vaccination certificates.

• Health Conditions: Travelers must inform Azonkoy of any medical conditions or special requirements before departure.

• Compliance: Travelers are expected to respect local laws, customs, and the guidance of their guides during the trip.

5. Limitations of Liability

• Third-Party Providers: Azonkoy acts as an intermediary with external providers (hotels, airlines, transport companies, and guides). We are not responsible for delays, cancellations, or service changes by third parties.

• Force Majeure: Azonkoy is not liable for disruptions due to natural disasters, social unrest, airport closures, or governmental restrictions.

• Traveler Responsibility: Participation in certain activities (e.g., trekking or adventure excursions) may involve inherent risks accepted by the traveler.

6. Privacy and Data Protection

Azonkoy handles all client information in compliance with its Privacy Policy.

• Personal data is used solely to manage reservations and ensure the best travel experience.

• Information is never shared with third parties, except when required by law or necessary to complete the travel arrangements.

• We maintain appropriate security measures to protect data but acknowledge that no online transmission is entirely risk-free.

• Our website uses cookies and analytics tools to improve usability and performance. For more details, please refer to our Cookie Policy.

7. General Considerations

Travel Insurance

We strongly recommend that all travelers purchase comprehensive travel insurance in their country of residence. Coverage should include:

• Trip cancellation for medical or unforeseen reasons

• Lost or stolen luggage

• Medical expenses during travel

• Emergency evacuation

Information for Permits and Reservations

Accurate personal information (full name, passport number, date of birth) is essential for certain bookings, such as Machu Picchu permits.
Azonkoy is not responsible for unavailability of permits due to incorrect or delayed client information.

Pricing and Rate Changes

Prices for transport, flights, or entrance fees may change without notice. The rates in effect at the time of ticket issuance will apply.

Complaints and Customer Service

If any issue arises during your trip, please notify Azonkoy Travel immediately so we can assist in real time.
Complaints submitted after the trip cannot be considered for refunds.

8. Applicable Law and Dispute Resolution

• Jurisdiction: These Terms are governed by the laws of the Republic of Peru.

• Dispute Resolution: In case of disagreement, both parties agree to seek an amicable solution before taking legal action.

Azonkoy Travel – Travel with Heart & Soul
Boutique journeys rooted in Peru’s Sacred Andes.