(FAQ) Frequently Asked Questions
Frequently Asked Questions
General Questions
Cusco can be visited year-round, but the best time is during the dry season (April to October) when the weather is clearer, making it ideal for visiting Machu Picchu and exploring the Sacred Valley. The rainy season (November to March) brings fewer crowds, but trails may be muddy, and visibility can be affected.
Most travelers from the U.S., Canada, the U.K., and the European Union do not require a visa for stays of up to 90 days. However, we recommend checking with your local embassy for updated entry requirements before your trip.
Cusco sits at 3,400 meters (11,155 feet) above sea level, so some travelers may experience altitude sickness. To minimize symptoms:
- Rest and take it easy on the first day.
- Stay hydrated and avoid alcohol.
- Drink coca tea, a local remedy.
- If needed, consider altitude medication (consult your doctor before travel).
- A great alternative is to start in the Sacred Valley (lower altitude) for acclimatization before heading to Cusco.
There are two main ways to reach Machu Picchu:
- Luxury Train Journeys:The most comfortable option is via the Hiram Bingham or the Vistadome train, offering a scenic and exclusive experience.
- Private Transport & Premium Services:We offer door-to-door transportation, VIP boarding, and tailored itineraries to ensure a seamless journey.
Cusco and the Sacred Valley offer luxury hotels, boutique stays, and private villas. Some of the most exclusive options include:
- Belmond Palacio Nazarenas (Cusco)– A former convent transformed into a 5-star retreat, offering butler service, heated outdoor pools, and an exceptional spa experience.
- Sumaq Machu Picchu Hotel (Aguas Calientes)– A luxury riverside retreat near Machu Picchu, renowned for its high-end Peruvian cuisine, holistic spa treatments, and personalized service.
- Aranwa Sacred Valley Hotel & Wellness (Sacred Valley) –A 5-star resort set in a restored 17th-century colonial hacienda, featuring a full-service spa, gourmet dining, and a perfect blend of history and modern comfort.
We help select and arrange the best accommodation suited to your preferences.
We understand that travel plans can change, and we will do our best to accommodate last-minute modifications. However, certain services, such as Machu Picchu entrance tickets, train tickets, and permits, are non-refundable and non-changeable once booked. We recommend finalizing your itinerary in advance to secure the best experiences.
Yes, Cusco and Machu Picchu are safe destinations for travelers, especially when using private transportation and expert guides. To ensure a smooth and secure experience:
- Avoid carrying valuables in crowded areas.
- Use official taxis or private transport arranged by Azonkoy Travel.
- Follow local guidelines and safety recommendations.
Booking & Logistics
Family Travel
For a seamless experience with exclusive accommodations, premium services, and VIP access, we recommend booking your trip at least 4 to 6 months in advance, especially during the high season (April to October).
Here’s a general guideline:
✅ 6+ months in advance: Ideal for securing the best luxury hotels, premium train experiences (such as the Hiram Bingham), and exclusive private tours.
✅ 3-5 months in advance: Still a good window to ensure availability for private guides, first-class train tickets, and premium accommodations.
✅ Last-minute (less than 2 months): Possible, but with limited availability. Machu Picchu tickets and train seats may sell out quickly, and top-tier hotels may be fully booked.
For a truly luxurious and stress-free journey, early booking ensures you enjoy, top-tier accommodations, and seamless logistics.
Absolutely! Cusco offers cultural, historical, and outdoor experiences that can be tailored for families. We ensure a comfortable and enriching experience by providing:
- Private guided tours adapted to children’s interests.
- Luxury family-friendly accommodations with spacious suites.
- Flexible itineraries with a balance of adventure and relaxation.
Yes, but there are a few things to consider:
- Best for children 6 and older, as strollers are not allowed, and there are steep steps.
- Private guides can adapt the tour to keep children engaged.
- We recommend staying in Machu Picchu Pueblo (Aguas Calientes) the night before to avoid an early morning rush from Cusco.
For families with younger kids, we can arrange exclusive experiences in the Sacred Valley with interactive cultural activities.
We curate exclusive, immersive experiences that are perfect for families, such as:
- Chocolate-making workshops at a local cacao farm.
- Llama & alpaca encounters at a private ranch.
- Private picnic lunches in scenic locations.
- Horseback riding in the Sacred Valley.
- Traditional Andean weaving workshops.
Each experience is customized to fit the interests and comfort levels of your family.
Yes, Cusco has modern private clinics with English-speaking doctors. For extra peace of mind, we can arrange:
- 24/7 medical assistanceduring your trip.
- Private transportation to top medical facilitiesif needed.
- Recommendations for altitude sickness prevention and treatment.
We also recommend travel insurance with medical coverage for any unexpected situations.
For maximum comfort and ease, we provide:
- Private transportation with door-to-door service.
- Flexible tour pacing to match the energy levels of your family.
We take care of all the logistics to ensure a stress-free journey for parents and an unforgettable adventure for kids.
Yes! We work with high-end hotels and restaurants that offer customized menus for:
- Vegetarian, vegan, and gluten-free diets.
- Allergies or specific food preferences.
- Special meals for young children.
We ensure that your culinary experience in Peru is both safe and enjoyable for the entire family.
